Feedback & complaints
Your Feedback Matters
At Community Living Association Inc., we value your input and strive to continuously improve our services. Whether you wish to provide feedback, share a compliment, or address a concern, your voice matters to us. You have various options to do so:
- Us the FORM BELOW to submit feedback, allowing you to share your thoughts anonymously.
- Contact the CLA Coordinator directly at reception@communityliving.org.au.
If you are wanting to make a complain, we want you to know that you have the right to:
- Seek the assistance of an independent advocate.
- Have a support person present and involved throughout the process.
- Access to an Interpreter Service, which CLA can provide at your request.
If you would like some extra help on the process, you can also watch a video, created by CLA constituent Blake, explaining the process below.
Additionally, if you are an NDIS participant, please note that you can also contact the NDIS Quality & Safeguards Commission directly on 1800 034 544, or email them directly at contactcentre@ndiscommission.gov.au.
Your satisfaction and well-being are our priority, and we are committed to addressing any concerns promptly and effectively. Your valuable feedback helps us in our mission to empower lives and deliver exceptional support to our community.
Ever seen a Stop Go Animation explaining what CLA's complaint procedure is?
Check out Blake's creation!